J Madden Letter

We recently replaced The Maddens’ old system with a new 14 SEER Carrier system. The Maddens were very pleased with our work and wrote us one the nicest letters we have ever received. Thank you Mr. & Mrs. Madden!
Springs Towers Homeowners,
Upon my arrival to Springs Towers for the annual meeting there was no AC in the entire building and it was posted that it would be off for a couple hours which turned into days. I found that my Heat Pump Unit on the roof was so rusted that it needed replacement.  I went over to Santee Cooper to find out about the Good Cents program.  I was told that in order to be eligible for this program, it would be necessary to install a more energy efficient unit with a 14 seer minimum capacity.
I met with Farris Vereen who is the energy advisor for Santee Cooper.  Mr. Vereen was most helpful and suggested that I contact at least three contractors from a list of Horry-Georgetown contractors participating in Santee Cooper’s energy efficient loan program.
I contacted and interviewed three contractors.  I was told by the contractor that was hired by George Bigham (ST Project Manager) that the doors going onto the roof were too small to fit a 14 seer unit through them.  TNT (the HVAC contractor doing the bulk of the work) told me that a crane would have to be hired to lift a 14 seer unit from the ground to the roof at a cost of over $950. (just for the crane).
The contractor that I finally decided to do the work was LHT Cooling, Heating & Refrigeration from North Myrtle Beach (843) 399-2765.  Joseph Cornett and his workers did an excellent job of installing a new heat pump (Carrier), air handler (Carrier) and also a very good quality hot water heater (Bradford-White).  I was most pleased with the work that they did from the time they arrived (they rolled out paper to keep the floor in my unit clean) to the time they finished.  They were punctual, very professional, fair priced and offered many other benefits that the other companies I dealt with did not even mention.  Farris Vereen from Santee Cooper was very impressed with their work when he made the final inspection after the work was completed.   I thought I would share this information with all the other homeowners at Springs Towers in case sometime in the future you may need a reliable cooling, heating  & refrigeration contractor.
And by the way, guess what!!!  LHT Cooling, Heating and Refrigeration was able to provide me with a 14.5 seer unit without having to hire a crane in order to lift my unit from the street level to the roof.  It fit through the roof door!
Do not hesitate to contact me if you have any questions.  I was very fortunate to have the job completed while I was there for the week (LHT completed the work in a little over a day) and I am very thankful I gave this company my business.
John Madden  604
Friday, June 5th, 2009 Customer Satisfaction

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